Effective Date: [13-04-2026}
Operated by: Satguru Infotech & Consultancy

1. Scope

This Return, Replacement & Refund Policy (“Policy”) governs all purchases made on our website. By placing an order, the customer agrees to the terms outlined below.

2. Eligibility for Replacement

Replacement of products shall be applicable only under the following conditions:

The product has a manufacturing defect
The product is dead on arrival (DOA)
The product received is damaged or defective at the time of delivery

Note: The issue must be reported within 48 hours of delivery with proper proof (images/videos).

3. Non-Returnable / Non-Replaceable Conditions

Replacement or return will not be accepted under the following circumstances:

Physical damage after delivery due to misuse or mishandling
Improper installation or unauthorized repairs
Normal wear and tear
Damage caused by external factors (water, fire, voltage fluctuation, etc.)
Change of mind or incorrect product selection by the customer
4. Replacement Process
All products are covered under manufacturer warranty policies
Replacement/repair shall be processed only through the authorized brand service center
The customer may be required to visit the nearest service center or contact brand support directly
We will provide complete assistance and guidance throughout the process
5. Refund Policy
Refunds are generally not applicable
Refunds may only be processed if:
Replacement is not possible, OR
The product is declared non-repairable by the authorized service center

Refunds (if applicable) will be processed within 7–10 business days to the original payment method.

6. Customer Responsibilities
Customer must provide unboxing video/photo proof in case of damage or missing items
Original packaging, invoice, and accessories must be retained
Customer must cooperate with service center procedures and timelines
7. Delivery & Shipping Disclaimer
Delivery timelines may vary depending on location and courier partners
For high-value items, customers are advised to opt for transit insurance (marine insurance)
Shipping charges (if any) are non-refundable
8. Limitation of Liability

CLICK2SALES.IN shall not be held liable for:

Any indirect or consequential damages
Delays caused by third-party logistics or service centers
Manufacturer-related defects beyond warranty coverage
9. Customer Support & Escalation

We are committed to 100% customer assistance. In case of any issue:

Our team will support and guide you at every step
For escalations, we will coordinate with the brand/service provider
Resolution timelines may vary; customers are requested to maintain patience during the process
10. Policy Updates

We reserve the right to modify this Policy at any time without prior notice. Updated policies will be published on our website.

Contact Information

Satguru Infotech & Consultancy
Lucknow, Uttar Pradesh
 Click2sales.in@gmail.com

 9335832500